It’s likely there are other customers affected when they’ve received emails with the same formatting issue which causes trouble to Outlook. Uber’s receipt email is just the popular example that Microsoft is using to explain and somewhat deflect the blame.
This is an Outlook bug that could be triggered by any email that has certain formatting characteristics. Microsoft’s own heading is clearer, our bold text “Outlook stops responding when viewing Uber receipt emails and some other emails with tables”
Headlines like “Uber receipt emails are crashing Outlook” are wrong and should read “Outlook crashes when receiving emails like Uber receipts”. No email should be able to stop Outlook from responding. Not Uber’s faultĪt first glance it looks like Uber is to blame, but it’s not. Public / Current Channel users will get a patch from 9 August 2022 … assuming the testing all goes well. In other words, they want to make sure the problem really is fixed and there aren’t more problems caused by the repair. Microsoft says they’ve fixed the bug in Word 365 and it’s being sent to beta users for testing or what Redmond is calling ‘fix verification’. We know this because the temporary workaround is to rollback Office 365 to an earlier version. Plus the current builds for Beta and Current Channel Preview users.Īnd it’s a recently introduced bug too. Current (Public) Channel v2206 build 15330.20196 and later. Most current Office 365 for Windows users are affected. Word is used to display and edit emails in Outlook. It’s a bug in Word 365 for Windows, presumably the rendering engine which converts HTML into a screen display.
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